IT Support Engineer

📋 Description

• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations that need cross-team coordination
• Join an on-call rotation for urgent issues outside business hours

🎯 Requirements

• Hands-on IT support experience, ideally in a fast-paced environment
• Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
• Experience with Google Workspace administration
• Experience with Slack administration, including workspace management, permissions, and
• Experience supporting and administering other SaaS tools
• Understanding of identity and access fundamentals: SSO, MFA, directory services

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space for collaboration
• Visa sponsorship (offers made with reasonable effort)