IT Support Engineer

📋 Description

• Lead the design, implementation, and maintenance of secure, scalable IT infrastructure across
• Build and maintain automated employee-lifecycle (joiner / mover / leaver) workflows that replace
• Contribute to our internal tooling — we script our own dashboards and automation in Python, and
• Serve as a technical escalation point for issues Tier 1 can't resolve, and turn recurring
• Troubleshoot advanced macOS issues beyond the GUI: system logs, launch agents/daemons
• Manage the fleet through MDM: zero-touch deployment, configuration baselines, OS update

🎯 Requirements

• 3–5 years in IT support or IT engineering, with at least 2 supporting a majority-Mac fleet.
• System administration and advanced troubleshooting across macOS endpoints, including real
• Strong hands-on experience administering core SaaS platforms: Google Workspace, an IdP/SSO
• Working knowledge of modern identity protocols (SAML, OAuth, OIDC, SCIM) and the integrations that
• Scripting in Bash/Zsh and Python.
• Solid networking fundamentals — Wi-Fi, LAN, DHCP, DNS, VLANs — and the ability to run an office

🎁 Benefits

• Hybrid Work Model: Based in San Francisco with a balance of in-office and remote flexibility.
• Fresh Lunch: Provided on in-office days.
• Commuter Support: $150 monthly reimbursement for transit expenses.
• Health & Wellness: $200 quarterly reimbursement to support your well-being.
• Time Off: Flexible PTO plus 14 company holidays.
• Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.