IT Support Engineer

📋 Description

• Diagnose and resolve hardware issues
• Troubleshoot software issues on Windows and macOS
• Administer and support core SaaS systems: Google Workspace, Microsoft Entra ID, and MDM (device
• Manage the employee IT lifecycle: onboarding, offboarding, access provisioning, and device handovers
• Maintain accurate records of hardware inventory and software licenses

🎯 Requirements

• Hands-on experience in IT or technical support
• Strong communication skills and a service-oriented mindset
• Ability to communicate clearly and patiently with people of all technical skill levels
• Genuine enjoyment of helping people, including non-technical users
• Good written and spoken English
• Understanding of security best practices in IT

🎁 Benefits

• Long-Term Incentive Program
• 2 sick days and 25 days of vacation, with option to request additional Flexible Time-Off days
• Global Family Support Program - paid leave program
• Flexible working hours & hybrid work setup
• Benefit Plus - flexible employee benefit platform (incl. Multisport card)
• Annual package for mental health support