Provide technical assistance and support for incoming queries and issues related to computer
Respond to queries either in person, email, Slack or ticketing system.
Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or
Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.).

🎯 Requirements

2+ years of experience in IT HelpDesk
Strong working knowledge of Apple systems and software
Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud
Strong working knowledge of Atlassian systems (JIRA and Confluence)
Understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
Working knowledge of imaging/endpoint management tools (DEP, FleetDM)

🛃 Visa sponsorship

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