IT Support Engineer (Hybrid)

📋 Description

• Provide occasional L2 ticket-based support for employees seeking access, reporting problems, etc.
• Manage employee onboardings, laptops for their up-to-date OS, MDM, hard disk encryption &amp
• Maintain Office Network infrastructure (wi-fi, access points & chrome casts) and coordinate
• Monitor applications and systems with the help of alerts and other monitoring tools to ensure
• Monitor scheduled jobs to ensure they run successfully and on time
• Maintain the configurations on Routers, firewalls, network switches, and IP telephony

🎯 Requirements

• 3+ years' experience providing L1/L2 support via a ticketing system.
• 2+ years' hands-on experience in laptop support, preferably both on Macintosh & Windows OS
• 1+ years' hands-on experience in providing application support on applications such as Google
• Good written and oral communication skills in English, including spelling and grammar.
• Good ability to work within a mature support process.
• Preferable: Experience in shell scripting, Python, or command line (CLI) tools

🎁 Benefits

• Equity: Every Appfire team member is eligible for company equity, fostering a true sense of
• Paid time off: 26 paid vacation days annually, regardless of tenure. Wellness Days - one fully paid
• Training and personal development: Grow with Appfire University — our custom, on-demand learning
• Private Healthcare: Fully covered Luxmed private healthcare plan. You can extend coverage to your
• MyBenefit Platform: 150 PLN per month to spend on a Multisport card or on a variety of experiences
• Home Office Allowance: 200 PLN net per month added to your salary to support your electricity and