Provide Level 1 and Level 2 support to end users via ticketing system, phone, Teams, or on-site.
Diagnose and resolve hardware, software, and network-related incidents.
Manage user requests including account creation, access rights, and software installation.
Escalate complex issues to higher support levels when necessary.
Ensure proper documentation of incidents and resolutions.
Assist users with day-to-day IT issues, ensuring a high level of customer satisfaction.

🎯 Requirements

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
2–5 years of experience in IT support (Level 1 and/or Level 2).
Experience in an international environment is a plus.
Good knowledge of Microsoft 365 environment.
Familiarity with Entra ID (Azure AD).
Experience with Intune and Kandji is a plus.

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