IT Support IV (Onsite)

📋 Description

• Serve as the senior escalation point for IT support issues across the Pinnacle Peak manufacturing
• Diagnose and resolve complex hardware, software, and endpoint issues across Windows, macOS, mobile
• Respond rapidly to production-critical incidents, prioritize manufacturing outages appropriately
• Deploy, image, configure, and lifecycle-manage manufacturing and warehouse devices using
• Support production, warehouse, and shipping operations by maintaining shipping stations, Zebra and
• Partner with Manufacturing Engineering to support new production lines, equipment deployments

🎯 Requirements

• 3–5 years of enterprise IT support experience, preferably in a manufacturing, warehouse, logistics
• Advanced hands-on experience supporting endpoint-management and collaboration tools such as Jamf
• Strong troubleshooting ability across industrial IT hardware, production workstations, printers
• Working knowledge of ITSM or ITIL-based support practices, networking fundamentals—including DNS
• Demonstrated ability to manage high-pressure technical incidents with professionalism, prioritize
• Experience partnering cross-functionally to implement scalable IT solutions, improve processes, and

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support