IT/Support Operations Engineer (NY)

📋 Description

• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware
• Manage user lifecycle administration including provisioning, deprovisioning, and access management
• Own the IT onboarding experience for new employees — from laptop setup and account configuration to
• Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing
• Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower
• Manage IT asset procurement, inventory tracking, and vendor relationships

🎯 Requirements

• Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g.
• Proven experience administering macOS at scale, with solid working knowledge of Windows environments
• Hands-on experience with automation tools and a track record of streamlining IT processes and
• Excellent communication skills with a genuine passion for delivering great support experiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced

🎁 Benefits

• Competitive compensation, including meaningful equity
• (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
• Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve
• Paid parental leave
• Fertility and family-building stipend through Carrot
• (U.S. only) Company-facilitated 401(k)