IT Support Specialist (12 Month Fixed Term Contract)

📋 Description

• Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within
• Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack
• Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf
• Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation
• Lead New Hire IT Orientation and provide day-one technical guidance
• Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)

🎯 Requirements

• Proven experience providing IT support in a corporate environment
• Proficiency with ticketing systems such as Jira and FreshService
• Hands-on experience supporting enterprise SaaS platforms
• Familiarity with conference room technologies (Neat, Crestron, Logitech)
• Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting
• Knowledge of information security best practices

🎁 Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits covering physical and mental healthcare, retirement, family forming and support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement, weekly onsite & virtual programming