IT Support Specialist

📋 Description

• Provide assistance for items escalated to level 2 help desk support.
• Answer staff questions about all company supported hardware and software.
• Provide creative solutions for difficult, complex ongoing problems.
• Document problems, resolutions, and activities for future reference.
• Identify, analyze, and provide preventative solutions for problematic trends.
• Recommend improvements to IT operations and processes.

🎯 Requirements

• Good interpersonal skills, including the ability to clearly communicate with less technical
• Solid knowledge of general office software: Windows 10, MS Office, etc.
• 3 - 5 years professional experience.