IT Support Specialist 2

📋 Description

• Enterprise Support & Technical Ownership: Queue Ownership, Relationship Management, Proactive
• Lifecycle Management & Onboarding: Hardware Provisioning, Onboarding Execution, Offboarding
• Global Handoffs & Incident Response: Follow-the-Sun Operational Coverage, Escalation
• AV Systems, Office Infrastructure & Events: Conference Room Maintenance, Event Support, Network
• Process Discipline & AI-Driven Efficiency: Structured Ticket Hygiene, Automation & Toil

🎯 Requirements

• Experience Level: 3+ years of experience in an IT Support or Systems Specialist role within a
• Tooling Expertise: Strong hands-on experience administration tools including Okta, JAMF, Meraki
• Technical Troubleshooting: Demonstrated experience troubleshooting hardware, identity management
• AV & Event Operations: Proven capability in supporting meeting room AV infrastructures and live
• Automation & AI Integration: Experience working with workflow automation platforms, scripting
• Operational Flexibility: Flexibility to participate in an on-call rotation and occasional early

🎁 Benefits

• Supportive and enriching culture for everyone
• Employee affinity groups
• Fertility assistance
• Generous parental leave policy