IT Support Specialist

📋 Description

• Provide Mission-Critical Support: Respond quickly and accurately to student and faculty technical
• Empower Students: Help students troubleshoot hardware (laptops, hotspots) and software (web
• Manage Digital Identities: Support device management and account provisioning for students across
• Oversee Tech Lifecycles: Order and manage replacement devices for students. Manage the "bench" by
• Collaborate Cross-Functionally: Partner with Admissions, Student Success, and Onboarding teams to
• Build the Playbook: Identify patterns and trends in support tickets to create proactive solutions

🎯 Requirements

• At least 2 years of customer-facing technical support experience.
• Hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting.
• Understanding of home Wi-Fi and ISP troubleshooting, including power-cycling and signal strength
• Experience with Zendesk/Kustomer/Salesforce or similar ticketing systems.
• High empathy and de-escalation skills.
• Ability to thrive in a startup environment characterized by ambiguity and rapid change.

🎁 Benefits

• Base salary ($47,000 - $56,000) + equity grant
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Flexible Time Away + paid holidays