IT Support Specialist

📋 Description

• Serve as the first point of contact for employees experiencing technical difficulties via phone
• Provide friendly, patient, and professional customer service to end-users at all levels of the
• Log, track, and resolve incoming help desk tickets in a timely and thorough manner
• Diagnose and resolve basic hardware, software, and connectivity issues for end-users across
• Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps
• Follow established procedures and knowledge base articles to resolve common support requests

🎯 Requirements

• 0–1 year of IT support, help desk, or customer service experience (internships, co-ops, and
• Basic understanding of Windows and/or Apple operating systems
• Strong interpersonal and communication skills — able to explain technical concepts clearly to
• Eagerness to learn, troubleshoot, and adapt to new technologies
• Ability to stay calm and professional under pressure
• Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent