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8 days ago
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ms office dns windows 10 active directory it support
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📋 Description

  • Provide assistance for items escalated to level 2 help desk support.
  • Answer staff questions about all company supported hardware and software.
  • Provide creative solutions for difficult, complex ongoing problems.
  • Document problems, resolutions, and activities for future reference.
  • Identify, analyze, and provide preventative solutions for problematic trends.
  • Recommend improvements to IT operations and processes.

🎯 Requirements

  • Good interpersonal skills, including the ability to clearly communicate with less technical
  • Solid knowledge of general office software: Windows 10, MS Office, etc.
  • Knowledge of company supported applications such as Exchange, Active Directory, DNS and virtual
  • Experience with desktop hardware, software applications, operating systems and LAN connectivity.
  • Experience with AD / Office 365 integration is a plus!
  • Experience with Cisco Meraki is a plus!
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