IT Support Specialist

📋 Description

• Manage, mentor, and develop a team of technical support and field service staff across the region.
• Set performance expectations, conduct reviews, and build a service-oriented culture aligned with
• Serve as the primary regional point of escalation for technology issues affecting retail and
• Provide day-to-day technical support for Alo retail store operations across Australia, including
• Monitor store technology health and proactively resolve issues to minimize downtime and business
• Partner with Loss Prevention/Brand Protection and Retail Operations teams on technology-related

🎯 Requirements

• 5+ years of experience in IT/technical operations management, with direct people management
• Demonstrated experience supporting retail technologies — POS systems, in-store networking, payment
• Experience supporting or leading new store opening technology deployments.
• Strong corporate help desk / end-user support background (ticketing systems, hardware/software
• Fluency in English (written and spoken) required.
• Willingness and ability to travel regularly within Australia and occationally outside of the

🎁 Benefits

• Mindful movement culture
• Career growth opportunities