IT Support Specialist

📋 Description

• Provide technical support for Windows and macOS computers, applications, printers, and peripherals.
• Troubleshoot issues with Microsoft 365, Outlook, Teams, SharePoint, and OneDrive.
• Track support requests, document troubleshooting steps, and escalate issues as needed.
• Manage onboarding and offboarding, including device setup, account access, and equipment recovery.
• Support user accounts, permissions, MFA, and password resets.
• Resolve basic connectivity issues involving Wi-Fi and VPN.

🎯 Requirements

• 2+ years in IT support, help desk, or desktop support.
• Hands-on experience supporting Windows, macOS, and Microsoft 365.
• Familiarity with Active Directory or Microsoft Entra ID.
• Basic understanding of network connectivity and endpoint security.
• Experience with support platforms such as Zendesk.
• Strong problem-solving, customer service, and communication skills.

🎁 Benefits

• Experience with Microsoft Intune or JAMF.
• Familiarity with equipment inventory and conference room technology.
• Basic PowerShell or scripting experience.
• Experience installing servers, managing rack cabling, and troubleshooting hardware.
• Familiarity with iDRAC, iLO, or similar platforms.
• Ability to follow change procedures and coordinate with data center staff.