IT Support Specialist

📋 Description

• Provide in-person support for users in the IT Lounge
• Respond to user requests via standard support tools like chat and ticketing systems
• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including
• Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business
• Participate in the IT on-boarding experience and IT welcome sessions
• Manage system access for Asana's users

🎯 Requirements

• Experience in IT support roles
• Hardware troubleshooting experience on common business systems including Apple, Windows, and
• Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
• Experience with being part of a distributed team, whose main HQ might be in another location
• Experience using and managing ticket-based enterprise workflow management systems, particularly
• A positive, service-oriented attitude

🎁 Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences