Serve as first point of contact for employee IT issues across the Americas.
Provision and deprovision accounts and devices for onboarding and offboarding.
Manage device enrollment, patching and compliance across the fleet.
Administer user access in JumpCloud, Google Workspace, Slack, Atlassian, Bitwarden.
Document recurring issues and maintain knowledge base and SOPs.
Maintain IT asset inventory for laptops, peripherals and licences.

🎯 Requirements

1-3 years in IT support, help desk or technical support role.
Strong communication skills to explain technical issues clearly.
Comfortable with ambiguity in a fast-paced startup environment.
Fast learner with minimal onboarding for new tools.
Experience with JumpCloud, Atlassian Jira, Slack and Google Workspace.
Basic troubleshooting across macOS and Windows.

🎁 Benefits

Competitive vacation policy
Medical Insurance
L&D budget
Access to Meditopia wellbeing platform
Language courses (English/Spanish)

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