IT Support Technician V

📋 Description

• Handle the highest-complexity tickets in the shared queue while maintaining overall queue health
• Serve as the final support-level technical escalation point and manage formal handoff to Engineering
• Act as incident commander for significant endpoint or infrastructure incidents, manage timeline
• Manage executive IT relationship as single point of contact for C-suite EAs and Chiefs of Staff
• Run proactive device health checks and zero-downtime refresh cycles for VIP users
• Pre-flight AV and technology for board meetings, all-hands, QBRs, and MBRs

🎯 Requirements

• 5+ years of IT support or end-user computing experience
• Strong technical and analytical troubleshooting skills across endpoints, networking, and
• Proficiency with ServiceNow, Okta, Slack/Zoom, Google Workspace, and endpoint management platforms
• Demonstrated ownership of high-complexity tickets and escalations, including incident command, RCA
• Hands-on AV skills - conference room systems, video conferencing platforms, and pre-flighting
• Experience supporting executive/VIP users and coordinating with vendors on procurement and site

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support