IT Support - Tier 1

📋 Description

• Provide technical support for assigned products.
• Answer questions on installation, operation, and usage.
• Apply diagnostic techniques to identify causes and solutions.
• Escalate complex issues to senior staff.
• Hybrid remote role with onsite travel near Melbourne, FL; travel to other offices as needed.

🎯 Requirements

• Bachelor's degree in Cloud Engineering, Computer Science, or related field, or equivalent experience.
• 0-2 years of experience in a technical, operation, or project coordination role.
• U.S. Citizenship with Top Secret/SCI clearance eligibility.
• IT service desk experience with triaging, tracking, and escalation.
• Excellent communication, organizational, and time-management skills. AWS GovCloud experience.

🎁 Benefits

• EEO/AA employer for Minorities/Women/Veterans/Disabled and other protected categories.
• Direct, full-time W2 employment.
• No third-party staffing agencies, C2C, or 1099 contractors.
• Hybrid remote with onsite travel.
• Identity and work eligibility verification upon hire.