IT Systems Engineer

📋 Description

• Own projects and tickets end to end, from problem statement to rollout and documentation, and fix
• Ship changes quickly to systems that thousands of Klaviyos rely on, test work, get peer review, and
• Partner with stakeholders to build and improve tooling, integrations, and documentation that make
• Maintain clean configurations, least-privilege access, and runbooks with knowledge base articles
• Define success for each project and use ticket data and system telemetry to show impact of built
• Ramp on new platforms quickly, use AI to accelerate learning and output, and treat feedback as a

🎯 Requirements

• 2+ years of hands-on experience in IT support, systems administration, or systems engineering, or
• Working familiarity with admin side of core SaaS platforms: Google Workspace, Jamf, Slack
• Experience with problem identification and collaboration with stakeholders to find solutions
• Foundational understanding of IT systems, including enterprise device management, secure identity
• Experience with deploying and managing macOS and iOS devices through MDM (Jamf preferred)
• Interest or willingness to learn automating workflows and repetitive tasks

🎁 Benefits

• Annual cash bonus plan for eligible positions
• Variable compensation based on position and performance
• Equity compensation
• Sign-on payments available
• Comprehensive health, welfare, and wellbeing benefits