IT Technician

📋 Description

• First point of contact via service desk for end-user support.
• Identity and access (Okta): sign-in issues, MFA, SSO troubleshooting.
• Google Workspace & Microsoft 365: email issues, resets, licenses.
• Joiner/Mover/Leaver: provisioning and de-provisioning per policy.
• Endpoint support: macOS/iOS and Windows OS issues; VPN, Wi-Fi.
• Device deployment & management: Jamf, Intune; Apple Business Manager.

🎯 Requirements

• A-Levels or equivalent qualification.
• People-oriented, English communicator; de-escalation skills.
• Positive, team-focused; calm under pressure; ownership.
• Strong problem-solver; comfortable with ambiguity.
• Growth mindset; eager to learn new tech.
• Passion for tech; Apple macOS/iOS; willing to learn Windows.

🎁 Benefits

• Meaningful responsibility from day one.
• Structured development with hands-on training and mentorship.
• Certification support for industry certs (CompTIA, Apple, Microsoft).
• Clear progression path to IT Engineer and specialist roles.
• Collaborative, high-performance team culture.