IT Technician

📋 Description

• Serve as the first point of contact via service desk and support channels (walk-ups, email, chat)
• Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and
• Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting
• Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and
• Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN
• Device deployment & management: enroll and support Macs via Jamf (with Apple Business

🎯 Requirements

• Bachelor's degree in STEM or related field.
• People-oriented and emotionally intelligent communicator (in English); able to explain technical
• Positive, team-oriented, and composed under pressure with a natural willingness to go the extra
• Strong problem-solver comfortable with ambiguity who takes ownership through to resolution.
• Growth mindset with eagerness to learn and develop new technical skills in a fast-paced environment.
• Demonstrable passion for technology, especially Apple (macOS/iOS), with a willingness to learn

🎁 Benefits

• Meaningful responsibility from day one: own well-defined problems and see them through to
• Structured development: hands-on training and mentorship across Okta, Google Workspace, M365, Jamf
• Certification support: encouragement and resources to pursue industry-recognised certifications
• Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or
• High-performance environment: collaborative team culture with high standards, constructive