Anaplan

1,001-5,000 employees
120 jobs posted

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Junior Level 3 Support Analyst

Customer Support

Added

24 days ago

Location

🇦🇺 Sydney

Type

Full time

Salary

Salary not provided

Related skills

data analysis saas grafana excel monitoring

📋 Description

Join our global Level 3 Support team to resolve complex issues
Collaborate with Engineering, Product, Operations and Customer Success
Investigate and diagnose issues from support tickets
Build deep product knowledge including Grafana
Lead release reviews and onboard new features to global teams
Provide 24/7 on-call emergency support

🎯 Requirements

Graduate or early-career with data analysis experience (Excel)
Degree in Mathematics, Physics, Electronic Engineering, CS or related field
Fluent or professional English
Curious, quick learner with interest in complex systems
Strong problem-solving and resilience with technical issues
Analytical, detail-oriented and able to meet tight timelines

🎁 Benefits

Winning culture focused on customer success
Diverse, inclusive environment
Opportunities for development and recognition
Global collaboration across Engineering, Product and Success
Exposure to Grafana and platform tooling
On-call experience with flexible schedules

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