Respond to and resolve queries from our customer’s customers via email. These are transactional
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand
Collect feedback, report any issues you come across, get involved in improving our processes and

🎯 Requirements

You have 0-2 years experience in a customer support, customer service, or customer-centric role, or
You are a proficient English speaker.
You are happy to work remotely and are organised in communicating with teams across different time
You love interacting with and helping people.
You share experiences and feedback with others in order to build your skills.
You continuously seek to improve, rather than settling for the current state.

🎁 Benefits

Unlimited holidays
4 months paid family leave regardless of gender
Annual learning fund
Regular internal and external training

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