Manage and develop a portfolio of customer accounts, ensuring high levels of engagement, retention
Build trusted relationships with commercial, technical and operational stakeholders across customer
Lead customer onboarding activities and support customers throughout their certification journey.
Develop strategic account plans to identify opportunities for growth and programme expansion.
Work collaboratively with internal teams to deliver excellent customer outcomes and resolve
Conduct regular account reviews and business discussions to understand customer priorities and

🎯 Requirements

Proven account management experience.
Experience with the sales process, from discovery to close.
Experience developing value propositions and delivering solutions.
Excellent attention to detail, organisational skills, and tenacity.
Excellent oral and written communication skills.
Preferred: multilingual, with preference to French, German, or Spanish.

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