Kiosk Implementation Specialist

📋 Description

• Lead Onboarding Execution: Own and drive the end-to-end onboarding process for Kiosk properties -
• Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete
• Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work
• Manage Hardware Shipments: Coordinate Kiosk hardware logistics. In the interim (prior to finalising
• Deploy On-Site: Travel to hotel properties for Kiosk deployments, lead on-site setup, run test
• Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating

🎯 Requirements

• 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager
• Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes
• Experience managing complex hotel scenarios, such as group blocks, shared reservations, split
• Comfortable adopting modern tech tools and workflows (Slack, Notion, Claude) with the ability to
• Outstanding communication skills to work with stakeholders ranging from hotel staff to executive
• Ability to travel 40-50% of the time for on-site implementations

🎁 Benefits

• Unlimited PTO: Take the time you need to truly rest and recharge.
• Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long
• Birthday Holiday: A dedicated day off to celebrate you!
• Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs.
• Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your
• Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels