Knowledge & Operational Readiness Lead

📋 Description

• Own end-to-end content strategy and knowledge governance for assigned function(s): creation
• Lead readiness planning for product launches, policy updates, process changes, and operational
• Lead cross-functional collaboration across all assigned functions simultaneously — influencing
• Establish content standards, information architecture, and governance frameworks that scale across
• Partner with Customer Support leadership to prepare frontline teams for launches; identify contact
• Analyze metrics across assigned function(s) to identify patterns, inefficiencies, and improvement

🎯 Requirements

• Experienced individual contributor with advanced knowledge of knowledge management and content
• Proven track record of independently owning multiple, more complex functions end-to-end and making
• Deep knowledge management and content strategy background: governance, information architecture
• Leads cross-functional collaboration and influences Product, Engineering, Compliance, and CX
• Executive-level communication: able to move between granular operational detail and
• Strong project management skills; comfortable holding multiple complex workstreams simultaneously

🎁 Benefits

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!