L1 Technical Support Engineer

📋 Description

• Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email
• Own and resolve inbound support tickets, including configuration issues, API-related questions
• Deliver timely customer updates, root cause analysis, and solution recommendations that build trust
• Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough
• Support onboarding and customer engagement efforts alongside Customer Success Managers.
• Create and maintain internal and external knowledge base documentation to improve customer

🎯 Requirements

• 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology
• Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
• Experience troubleshooting APIs, integrations, and enterprise platform configurations.
• Ability to investigate and resolve technical issues through log analysis and cross-functional
• Strong written and verbal communication skills.
• Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.

🎁 Benefits

• Bonus or incentive compensation
• Equity
• Comprehensive benefits package