Oversee the performance and day-to-day activity of the L2 IT Helpdesk team
Assign tasks, projects and priorities across the L2 technical team
Act as the main point of contact between the L2 team, operational managers and third-party providers
Ensure technical issues are resolved in a timely, professional and efficient manner
Develop solutions, processes and ways of working to improve team productivity and service delivery
Schedule team rotas and manage team leave through HR Locker

🎯 Requirements

A third-level qualification in an IT-related discipline
At least three years' experience in an IT-related role
Strong leadership, team management and project coordination skills
Strong networking knowledge, including switches, routers and cabling
Excellent analytical and problem-solving skills
Strong written and spoken English

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