Lead AI Business Consultant

📋 Description

• Drive AI Adoption and Stabilization
• Support AI adoption and post-deployment stabilization for global customers
• Execute adoption playbooks with regional teams in Australia and NZ
• Lead reinforcement activities to sustain usage, trust, and behavioral change
• Optimize AI performance with prompt engineering and workflow tuning
• Analyze AI usage patterns to surface optimization opportunities

🎯 Requirements

• 10+ years CCaaS/CX ops/AI self-service experience
• Strong understanding of contact center KPIs and workflows
• Hands-on experience with conversational AI, agent assist, or automation
• Practical experience in prompt engineering for generative AI
• Strong analytical skills across large datasets
• Ability to work across time zones with global stakeholders

🎁 Benefits

• Global exposure across enterprise customers in multiple regions
• Hands-on AI adoption experience, not just deployment
• Ownership of outcomes, not just deliverables
• High visibility within a global AI Center of Excellence
• Clear path toward senior consulting or principal AI roles
• NiCE-FLEX hybrid model: 2 days in office, 3 remote