Leverage analytics to understand customer expectations and tailor services.
Analyze CSAT, NPS, CES, ART, AHT, and FCR metrics.
Identify pain points from feedback to proactively boost satisfaction.
Balance speed and quality to optimize operations.
Prioritize resource allocation across inbound service, outbound campaigns, and experiments.
Lead AI-driven data analysis to improve productivity.

🎯 Requirements

Bachelor's or Master's in Data Analytics, Business, Stats, or similar.
8+ years in data analytics focused on customer experience or ops.
Experience with Salesforce and customer service analytics tools.
Strong ability to structure, analyze, and interpret large datasets.
Ability to generate insights that drive measurable outcomes.
Excellent communication and stakeholder management; people mgmt a plus.

🎁 Benefits

Hybrid work environment and home office setup allowance.
Temporary work from abroad policy.
Regular team and social events.

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