Lead Analyst, Customer Service Analytics

📋 Description

• Lead Analyst for Commercial & Analytics to drive data-driven improvements.
• Analyze customer service data to identify pain points and optimize workflows.
• Manage feedback data and steer resource allocation for impact.
• Generate insights to enhance processes, products, and people.

🎯 Requirements

• Bachelor's or Master's in Data Analytics, Business, Statistics, or similar.
• 8+ years in data analytics focusing on CX or operational efficiency.
• Proficient in Looker, SQL, Python; Salesforce a plus.
• Strong analytical skills with large datasets; translate insights to actions.
• Excellent communication and stakeholder management; present data clearly.
• AI tools experience (Cursor, Claude Code); people management a plus.

🎁 Benefits

• Hybrid work environment with home-office setup allowance.
• Temporary work-from-abroad policy.
• Regular team and social events.