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8 days ago
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account management customer success saas e-commerce apac
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📋 Description

  • Own strategic outcomes across named Enterprise accounts
  • Manage the client lifecycle: discovery, value realisation, expansions, renewals
  • Forecast renewals and expansions with high accuracy
  • Run executive business reviews with C-suite stakeholders
  • Orchestrate the broader account team across CS, Sales, Product, and Support
  • Drive product adoption and demonstrate BV platform value

🎯 Requirements

  • 6+ years in CS, AM, or Strategic Consulting at a SaaS or e-commerce
  • Track record owning Enterprise or Mid-Market portfolios with C-suite engagement
  • Strong commercial instincts: renewal forecasting, expansions, ROI storytelling
  • Experience navigating complex multi-stakeholder client organisations
  • Highly organised; able to manage multiple priorities and accounts
  • Excellent written and verbal communication, including executive storytelling

🎁 Benefits

  • Hybrid work arrangement in Sydney
  • Great Place to Work recognition across regions
  • Collaborative, diverse company culture
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