Lead Customer Advocacy Manager, APJ

📋 Description

• Own the APJ customer story, reference and proof library, and associated pipeline.
• Build and nurture relationships with customer advocates, including senior stakeholders, and
• Manage the customer advocacy lifecycle: identify and recruit advocates, understand their goals
• Bring the voice of the customer into GitLab’s narratives, campaigns, and go-to-market plans by
• Partner with regional and global sales, marketing, customer success, and product teams to align
• Define and track program measures, such as advocacy participation, reference fulfillment, pipeline

🎯 Requirements

• Experience building or delivering customer advocacy, customer marketing, customer reference, or
• Strong history of creating impactful customer stories and proof, and an advanced understanding of
• A track record coordinating across multiple markets, with an understanding of the considerations
• Strong cross-functional collaboration skills and the ability to influence sales, marketing
• Excellent communication and relationship-building skills, including the ability to engage
• Strong program management skills: you can prioritize competing requests, coordinate details across

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave