Lead-Customer Experience

📋 Description

• Oversee and manage performance and service quality to guarantee customer satisfaction
• Evaluate and document customer transactions to ensure accurate and consistent information is
• Complete assigned transaction evaluations and attend internal/external calibration sessions
• Establish and maintain communication with clients and/or team members
• Interpret data, identify trends, and make suggestions for improvements

🎯 Requirements

• Six months experience in process transformation
• Ability to work in MS Office
• Ability to work in a fast-paced environment
• Pro-active ability in developing trust and professional rapport with employees and team members
• Strong analytical skills, able to interpret data, identify trends, and make suggestions for
• Strong verbal and written communication skills, able to communicate clearly, constructively, and