Lead Customer Success Manager

📋 Description

• Lead post-sales relationships: Own the overall customer relationship across assigned accounts
• Drive onboarding and adoption: Guide customers through onboarding by establishing clear next steps
• Deliver customer outcomes: Use customer success expertise, analytical thinking, and technical
• Lead strategic account engagements: Develop strong relationships with enterprise customers
• Support renewals and expansion: Build customer value throughout the lifecycle, proactively identify
• Apply technical and market expertise: Use knowledge of relevant technical disciplines, industry

🎯 Requirements

• Customer Success experience: Demonstrated senior-level experience in Customer Success Management
• Software adoption and outcomes: Proven ability to increase software adoption, guide customers
• Education: Bachelor's degree from an accredited university or college in a STEM, Business, or
• Account leadership: Strong ability to lead enterprise account engagements, coordinate stakeholders
• Cross-functional collaboration: Ability to leverage teams across the organization effectively
• Industry knowledge: Experience working within the Power and/or Oil & Gas sectors is highly

🎁 Benefits

• Competitive compensation: CAD $112,500–$168,700 for Canada-based candidates, with the specific
• Annual bonus: Eligibility for a 10% Annual Incentive Plan (AIP).
• Remote work: Fully remote position with flexibility to work remotely from Canada.
• Relocation support: Relocation assistance is provided for eligible candidates.
• Global and technical exposure: Opportunity to work with enterprise customers and cross-functional