Lead Customer Success Manager

📋 Description

• Own a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.
• Build trusted relationships with business, technical, and executive stakeholders.
• Drive adoption, value realization, customer health, retention, and renewal readiness.
• Lead Executive Business Reviews, success planning, and other strategic customer engagements.
• Proactively identify customer risk and coordinate cross-functional teams to drive resolution.
• Partner closely with Account Executives on account strategy, renewals, and expansion opportunities.

🎯 Requirements

• 5+ years of relevant customer-facing SaaS experience, including experience managing strategic or
• Demonstrated success driving customer adoption, retention, renewals, and growth.
• Experience building relationships with both technical and business stakeholders, including
• Strong commercial mindset with experience partnering on renewals and expansion.
• Experience leading EBRs/QBRs and navigating complex customer relationships.
• Strong communication, presentation, and cross-functional collaboration skills.

🎁 Benefits

• Multiple options for dental, medical, vision, disability and life insurances.
• Flexible spending, commuter benefits and wellness benefits.
• Adoption and parental leave benefits.