Lead Customer Success Manager - APAC

📋 Description

• Serve as the primary post-sales point of contact for customers in the APAC region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Establish relationships and partner with customers to define success criteria and help them achieve
• Own customer success plans and conduct regular business reviews to assess value realisation
• Account and Churn Risk Management: Own customer management (directly for certain segments)
• Regularly maintain SFDC and other systems of record with detailed notes including proactive

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently in a remote-first environment.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Understanding of cybersecurity and how that translates business level outcomes.
• Strong executive presence, written, and verbal communications skills.

🎁 Benefits

• Salary: A$ 200,000.00
• Competitive Equity Package
• Comprehensive Benefits Plan