Lead Data Center NOC Engineer

📋 Description

• Act as the senior technical lead on shift, providing guidance and support to L1 NOC technicians and
• Lead shift handovers, operational prioritization, incident decision-making, and cross-functional
• Mentor and coach junior NOC team members and contribute to onboarding and technical development.
• Serve as Incident Commander for medium- and high-severity incidents, owning the full incident
• Lead root cause analysis and corrective actions for recurring issues while continuously improving
• Monitor and troubleshoot physical data center infrastructure using PLC, BMS, and DCIM platforms

🎯 Requirements

• 7+ years of experience in NOC, data center, infrastructure, or related technical operations
• Demonstrated experience leading technical incidents, operational shifts, or infrastructure support
• Strong hands-on experience with DCIM and BMS platforms, including technologies such as Distech
• Advanced L2/L3 networking troubleshooting skills, including VLANs, IP addressing, MTU, routing
• Solid understanding of data center power, cooling, environmental monitoring, and critical
• Ability to interpret electrical one-line diagrams, network diagrams, and related infrastructure

🎁 Benefits

• Competitive annual base salary based on geographic pay tier: Tier 1 markets such as San Francisco
• Additional equity compensation.
• Subsidized medical, dental, and vision insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA (DCFSA)
• Retirement plan options, including 401(k) and Roth 401(k).
• Unlimited paid time off.