Lead Partner Success Implementation Engineer

📋 Description

• Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner
• Champion product enhancements, prioritizing complex partner needs and collaborating with internal
• Lead critical and escalated support engagements to ensure timely resolution, drive root-cause
• Oversee a portfolio of complex technical implementation projects for partner customers, including
• Ensure partners understand scalable deployment models, technical best practices, and long-term
• Guide handoff from implementation to steady-state support by defining readiness criteria and

🎯 Requirements

• 7+ years of experience in implementation engineering, solutions engineering, technical support, or
• Demonstrated experience in diagnosing and resolving complex technical issues across integrations
• Exceptional communication skills, with the ability to articulate technical concepts to diverse
• Excellent project management skills, with the ability to lead technical projects without direct
• Proficiency in technical implementation, product, and partner success engineering, with a focus on

🎁 Benefits

• NICE-FLEX hybrid model offering flexibility (2 days in office, 3 days remote) each week
• A shared commitment to continuous learning and growth within a fast-paced, collaborative, and
• Global company culture, diverse across multiple domains and locations