Lead Professional Services Engineer (AI)

📋 Description

• Lead complex implementations from pilot to full deployment, ensuring scalable, high performing CX
• Configure, program, and develop NICE solutions, including ACD, IVR, ASR, AI, NLU, CRM integrations
• Integrate systems across CRMs, APIs, and customer ecosystems
• Collaborate with project managers to design and oversee end-to-end project rollouts
• Manage system lifecycle development, change control processes, and risk analysis
• Provide subject matter expertise on NICE products and AI solutions during client consultations

🎯 Requirements

• Bachelor's degree in technical or business field or equivalent work experience
• 5+ years of professional experience, including 1+ year with digital channels, AI, or bot-driven
• Expertise in supporting large enterprise environments and complex integrations
• Experience configuring contact center technologies
• Experience with CRM integrations, APIs, and related ecosystem technologies
• Deep skills in business analysis and call center KPIs

🎁 Benefits

• Hybrid work model (NICE-FLEX) with 2 days in office, 3 days remote
• Fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations