Lead Researcher

📋 Description

• Turning customer evidence into clear decisions by combining strategic research, Voice of Customer
• Framing complex, ambiguous business questions into researchable problems, merging qualitative and
• Establishing a unified, global Voice of Customer reporting structure across all feedback channels.
• Safeguarding data continuity and historical comparability for key metrics like NPS, CSAT, and
• Setting up data flows within Snowflake, SQL, and self-serve dashboards to streamline executive
• Partnering with product data science to evaluate research tools, including AI capabilities and

🎯 Requirements

• Expertise in quantitative methods, survey design, sampling, and statistical analysis.
• Hands-on experience querying data directly using SQL, alongside familiarity with data and
• A proven track record of translating complex, multi-method research into simple, actionable
• Outstanding stakeholder management skills, with the capability to manage competing timelines and
• Deep curiosity about user needs and the ability to balance analytical rigour with fast-paced
• Background in SaaS, fintech, or multi-market research environments would be a strong advantage.

🎁 Benefits

• Hybrid working environment balancing working from home with regular time together in modern office
• Collaborative boost days for in-person connection and team collaboration.
• Flexibility to manage your routine in a way that suits your lifestyle.
• Great Place to Work-Certified™ company where your voice matters.