Lead Software Analyst

📋 Description

• Incident Management and Triage: Monitor, prioritize, investigate, and resolve production incidents
• Database Development and Support: Maintain and troubleshoot Oracle PL/SQL codebases, write and
• Application Troubleshooting: Investigate production issues in Java/J2EE applications, review
• Technical Investigation and Escalation: Conduct detailed root cause analysis, isolate issues
• Customer and Stakeholder Communication: Participate in customer calls, address technical queries
• Cross-Functional Collaboration: Work closely with development, QA, operations, and infrastructure

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or
• Proven experience in L2 production support, incident management, application troubleshooting, and
• Strong expertise in Oracle PL/SQL, including collections, VARRAY, cursors, exception handling
• Advanced SQL knowledge, including complex queries, subqueries, different types of joins, built-in
• Working knowledge of Java/J2EE, with hands-on experience investigating and debugging enterprise
• Familiarity with debugging and profiling tools such as JProfiler, JConsole, and VisualVM.

🎁 Benefits

• Full-time employment opportunity.
• Remote working arrangement within India.
• Opportunity to work on enterprise-scale insurance applications and critical production systems.
• Exposure to advanced database technologies, Java/J2EE applications, APIs, and enterprise monitoring
• Opportunity to collaborate with experienced development, QA, infrastructure, and operations
• Professional growth through complex technical troubleshooting, database optimization, and