Lead Success Operations Analyst

📋 Description

• Design and build the Goals Measurement Frameworks & Benchmarks for initiatives and pilots
• Lead end-to-end one-off investigations — scoping an ambiguous business question, pulling and
• Stand up new dashboards and reporting (journey health, CX theme-and-impact, QBR/MBR inputs, NPS/OKR
• Partner with data scientists on health-score and forecasting work — contributing exploratory
• Build reusable data products (Snowflake-backed tools, automated pulls) that let insight delivery
• Collaborate cross-functionally with CX leadership, data science, and operational reporting teams to

🎯 Requirements

• 5–8 years of experience owning analytical problems end-to-end: from framing the business question
• Strong, daily-use SQL and Python skills, not just familiarity.
• Track record of scoping ambiguous problems yourself and driving them to a clear answer, with
• Enough applied statistics/ML literacy to be a credible thought partner to a data scientist, without
• Communicate findings clearly to non-technical and senior stakeholders.
• Tableau, Snowflake/Streamlit, customer analytics experience, and prior measurement framework work

🎁 Benefits

• Base salary, participation in the company’s annual cash bonus plan, variable compensation (OTE) for