Learning and Quality Specialist

📋 Description

• Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.
• Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
• Ensure consistency in training standards, delivery, and expectations across all PM trainers.
• Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and
• Track and report on new hire training progress, productivity ramp-up, and early retention.
• Partner with supervisors and managers to identify risks or additional support needs for new hires.

🎯 Requirements

• Bachelors degree
• 2–3 years of training, facilitation, quality assurance, or learning & development experience
• Demonstrated leadership or supervisory experience (formal or informal)
• Strong proficiency in Google Sheets (formulas, pivot tables, reporting)
• Clear, professional verbal and written skills for engaging associates, trainers, and leadership
• Ability to provide constructive coaching that improves trainer and learner performance