Level 2/3 IT Support Engineer

📋 Description

• Provide Level 2/3 technical support across customer environments
• Diagnose and resolve complex hardware, software, network, server, and cloud issues
• Manage escalated incidents through to resolution or appropriate technical handover
• Conduct root-cause analysis and implement practical, sustainable solutions
• Provide clear technical updates to customers and internal stakeholders
• Administer and support Microsoft 365, Windows Server, Active Directory, and endpoint environments

🎯 Requirements

• 3+ years of experience in an MSP, IT support, or technical services environment
• Strong Level 2/3 troubleshooting and escalation experience
• Experience supporting Microsoft 365, Windows Server, Active Directory, and endpoint environments
• Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, VLANs, switches, and firewalls
• Experience with cloud platforms and virtualisation technologies
• Familiarity with backup, monitoring, security, and remote management solutions

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you and your spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym and wellness allowance to stay fit and balanced