Level 3 Support Analyst - AI specialist

📋 Description

• Investigate and diagnose complex issues from support tickets.
• Build knowledge across Anaplan platform and Grafana.
• Act as an AI/ML subject matter expert.
• Collaborate to guide customers through complex solutions.
• Provide 24/7 emergency support via on-call rota.
• Lead by example and mentor junior colleagues.

🎯 Requirements

• 2-3 years troubleshooting LLM/RAG apps.
• Robust prompt engineering; Grafana familiarity.
• Data analysis (Excel, Anaplan or similar).
• Software development or QA experience.
• Degree in Math, Physics, CS or related.
• Fluent English with clear communication.

🎁 Benefits

• Winning culture focused on diversity and growth.
• Global, collaborative teams across geographies.
• On-going development, rewards and recognition.
• Reasonable accommodation for applicants with disabilities.