Responding to customer queries in a timely & effective manner via ZenDesk or other customer
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM

🎯 Requirements

At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan
Experienced in customer-facing roles in a loan or mortgage account
Superb communication, collaboration, and problem-solving skills
Proficiency, speed, and accuracy in written communication
Fluency, clarity, and good diction in English
Great organizational skills & time management abilities

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