Resolves operational incidents and manages relationships with strategic customers.
Ensures compliance with customer-specific SLAs in your portfolio.
Organizes resolution of issues in existing solutions with internal teams and customers.
Coordinates with account management to optimize logistics and transport processes.
Communicates with customers in German and English to build trust.

🎯 Requirements

Operational experience in parcel operations (CEP), transportation, or warehouse management in
Experience in B2B customer communication and service
Data-driven approach and strong service orientation
Solid knowledge of MS Office, especially Excel
Proficiency in English and German (C1+)

🎁 Benefits

Hybrid work model with flexible remote-office setup
Office at Alexanderplatz, 2 months remote per year option
Company lunches, benefits platform, German language courses
Climate-neutral mission and vibrant culture
Inclusive environment and team events

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